Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino we've covered? This page explains how to reach the Non Gamstop Casinos team and what happens once you do.
The best way to reach us
Email is the most reliable route to our editorial team. Write to us at [email protected] and a real person will read your message — we do not rely on automated replies. We aim to respond within two working days, though this can stretch slightly during busier periods.
To help us get back to you quickly, tell us upfront what your message is about. A short subject line naming the topic — a specific casino, a page you've read, a general query — lets us route it to the right person straight away.
What readers usually contact us about
- Questions about our reviews — if something we've written about wagering requirements, withdrawal limits, payment methods or a specific site listed on our best non GamStop casinos guide isn't clear, ask us directly.
- Corrections and updates — offers, terms and licensing details at casinos not on GAMSTOP change regularly. If you've noticed a bonus figure, term or fact that looks out of date, we want to know so we can check and correct it.
- Content suggestions — if there's a topic around casino bonuses, payments or sports betting terms you'd like us to explain in more depth, tell us.
- Partnership or editorial enquiries — if you represent a casino operator, payment provider or another business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about gambling harm — if you or someone you know is struggling with gambling, please say so in your message. We can point you towards independent support such as GamCare, and we'll always treat this kind of message sensitively.
Why we ask for detail
Non GamStop casinos sit outside the UK Gambling Commission's remit and typically hold licences from overseas regulators such as Curaçao. That means terms, complaint procedures and available protections vary far more between sites than they do among UK-licensed casinos. If your enquiry relates to a specific casino, a specific bonus, or a dispute you've had, the more detail you give us — the casino name, the offer in question, the date, what you were told — the more useful our response can be.
We're a research and comparison site, not a customer service department for any casino. We cannot resolve deposit disputes, withdrawal delays or account closures on a reader's behalf. If your issue is a live dispute with an operator, contact that casino's own support team first and use their formal complaints procedure. If you've exhausted that and still have questions about how such procedures generally work, we're happy to explain what to expect.
What happens after you get in touch
- Your message is read by a member of our editorial team, not an automated system.
- If it's a factual query or correction, we check it against our sources before replying.
- If it's a suggestion or feedback, it's logged for consideration in future updates to our guides.
- You'll receive a genuine reply, usually within two working days.
A note on accuracy and responsible gambling
We aim to keep our coverage of casinos not on GAMSTOP, their bonuses, payment options and terms as current and accurate as possible, and reader feedback is part of how we do that. We do not present any casino as risk-free, and we never suggest gambling as a way to make money. If gambling has stopped being enjoyable or affordable for you, organisations such as GamCare offer free, confidential support, and UK-licensed operators are required to provide self-exclusion and deposit or loss limit tools. GAMSTOP itself only covers sites licensed by the UK Gambling Commission, so if you've self-excluded, it's worth understanding what that exclusion does and does not cover before looking elsewhere.
Thank you for reading this far, and for taking the time to get in touch. Every message helps us keep our guides useful for the next reader.